Understand your bill

pge energy statement understanding bill

1. "Account No.": Have this 10-digit number ready to call us about your energy use. Each active account receives a separate monthly statement.

2. "Service For": Where your charges were incurred.

3. "Your Account Summary": An overview of charges incurred, payments received and your total amount due.

4. "Questions about your bill?": Contact us by phone or online.

5. "Total amount due": Your payment due date and charges.

6. Notes. This space is for notes related to programs or details that affect your bill total.

7. "Your Enrolled Programs": Programs you are enrolled in that may impact your bill total.

8. "Monthly Billing History": A chart of your monthly charges over the past year—based on "Bill From" and "Bill To" dates.

9. "Important Messages": Timely information from PG&E.

10. Payment Stub: Return this form with your payment to the address indicated.

PG&E Energy Statement – page 2

pge energy statement understanding bill customer service information

11. "Important Phone Numbers": Use customer service phone numbers when online options are unavailable.

12. "Rules and rates": Learn about the rules for disputing charges. Go to the CPUC's complaint page.

13. "Important definitions": Key terms you should know. Also, visit definitions.

14. "Update My Information": Always inform us if your contact information changes.

15. "Ways to Pay": You have many options to pay your PG&E bill. Learn more about ways to pay.

PG&E Energy Statement – page 3

pge energy statement details of electric charges

16. "Details of Electric Charges": Your billing dates, the address at which electricity was received, your service agreement ID number (not your account number—

they’re different), rate plan and enrolled programs.

17. "Service information": Details about your electric meter. Your meter tracks your electricity usage.

18. Electricity usage: Information about your electricity usage during billing dates

19. "Total Electric Charges": The total charges for your electric use, including any credits and applicable taxes.

20. "Electric Usage This Period": Use this chart to visually understand when you are using more energy.

PG&E Energy Statement – page 4

pge energy statement details of gas charges

21. "Details of Gas Charges": Your billing dates, the address at which gas was received, your service agreement ID number (not your account number— they're different), rate plan and enrolled programs.


22. Gas usage: Information about your gas usage during billing dates

23. Taxes and fees: State and local governments may place taxes and fees on your energy use.

24. "Total Gas Charges": The total charges for your gas use, including any credits and applicable taxes.

25. "Gas Usage this Period": This daily usage chart shows which days you used the most gas this month.

26. "Service Information": Details about your gas meter. Your meter tracks your gas usage.

27. "Gas Procurement Cost": The meter at your home tracks your gas usage. The utility's cost to buy natural gas and transport it to its local pipeline system. The price usually changes on the first business day of each month.

28. Additional messages: PG&E uses this space to share timely information, ranging from summer safety tips to regulatory updates.

PG&E Energy Statement – page 5

pge energy statement details of gas charges

29. "Your Electric Charges Breakdown": Line items on your electric bill. Have a question about a line item? Visit a complete list of key terms and their definitions.

Manage your bill

Explore bill management

Compare your bills

Understand the differences in your electric and gas bill amounts from month to month.

Predict your next bill total

We can use your bill history and current usage to forecast your current bill total.

Request translated energy bills

To receive your PG&E bill in Chinese (Cantonese or Mandarin) or Spanish:

  1. Sign into your online account.
  2. Scroll down to "Language" box.
  3. Choose your preferred language.
  4. Click "Save Changes."

Learn about the California Climate Credit

This credit is part of a state program to cut carbon pollution while also reducing your energy costs.

Compare your bill and view energy usage

Understand your home or business energy use by comparing your bill history.

Create an account to view information online, manage energy use and more.

Frequently asked questions

What is PG&E doing to make rates and bills more affordable?

1. Cutting costs and improving operational efficiencies

2. Helping you manage your energy use and costs

We are determined to help you save money on your bill no matter your income level. We provide resources, tools and rebates to make sure you are on the best rate for your household and to lower your energy usage.

3. Offering financial assistance programs if you are having a difficult time paying your bill:

We have given credits totaling $548 million to 654,000 customers from the state’s California Arrearage Payment Program. This helped to lower past-due balances as a result of the COVID-19 pandemic.

4. Working with our partners on ways to lower energy costs

Why did my PG&E bill change?

Energy bills can go up or down for a variety of reasons beyond your control like the weather, state regulations and commodity prices.

Rest assured we do not:

We make a profit on:

There are a few things you can control that may affect your bill, such as:

Rate changes

Our gas and electric rates can change several times each year and are expected to increase overall in 2023.

All changes in rates need to be approved by the California Public Utilities Commission (CPUC). The CPUC regulates utilities like PG&E. These changes include:

The money from these rate increases allows us to support critical investments and programs that:

Annual gas and electric rate change

Customer gas and electric rates changed on January 1, 2023, as part of an annual process called the “true-up” authorized by the California Public Utilities Commission. These rate changes include charges for:

As part of this year’s true-up, average residential non-CARE gas bills decreased by 4.6 percent. This does not include natural gas supply costs.

Average residential non-CARE electric (non-Community Choice Aggregator or Direct Access) bills increased by approximately 3.4 percent.

Who decides how much PG&E can charge?

We determine the revenue we need to serve customers safely and reliably and then propose what rate should be charged to recover that money from customers.

Rates are set in formal meetings that are open to public participation and comments.

Regulatory oversight

When we need to make any rate change, we submit an application to the CPUC.

The application describes the upgrade required or a new program or service. It also includes the costs and impact on rates.